FAQs
About Our Cakes
+ How much do your cakes cost?
Prices vary depending on the size, detail, intricacy & complexity of your design. For custom cakes, we have a $120 minimum, which generally serves about 8-12 people.
+ Your cakes look good, but do they taste good too?
So glad you asked! YES! Our cakes are made using only high-quality ingredients including real butter, milk, flour, sugar, eggs, and fresh fruit.
+ Do you sell sheet cakes, ready-made cakes or “basic”/simple cakes?
Sheet cakes are ONLY offered with a custom cake order. WHY? Well, we pride ourselves on creating one of a kind works of art, so NO, we do not offer “basic” cakes because that’s not our style. We work closely with you to make sure each cake is unique and reflects the recipient’s personality and sense of style.
+ Do you make gluten-free or dietary cakes?
No, we do not offer Gluten-Free deserts. Unfortunately, at this time we do not offer sugar-free deserts simply because we have not found recipes that we think are as amazing as our regular cakes. Sorry, but maybe sometime in the future.
Delivery
+ Do you deliver?
Yes, we deliver within 10-12 miles of our bakery (were located inthe Riverview-Tampa area) (we service Hillsborough County). *Minimum order for delivery is $100. The price of delivery is based on location. You can contact us with details regarding your event and we can send you a quote.
+ Do you ship your cakes?
Unfortunately, we do NOT ship cakes. We do ship our brownies locally.
Tastings and Ordering
+ How much are cake tastings, and what do they entail?
We charge $30 per tastings, but when you book your order with us, the $30 gets applied toward your order. You can choose 4 flavors for your tasting. We recommend that you email any pictures, invitations, etc., that may help us come up with something that perfectly suites your event.
+ How can I order a cake, cupcakes or brownies?
There are 4 ways to order! Call us, email us at radiancecakeartistry@gmail.com or CONTACT US HERE. Either way, we’ll need ALL the details regarding your event in order to provide you with a quote. (Date, time, theme, colors, flavors, number of servings needed, and any ideas or pictures you have for reference.)
+ How long will you take to get back to me?
We will review your submission and get back to you within 3 business days.
+ Do you have a retail store where I can walk in and purchase cupcakes or view your work?
No! We are not an onsite location. We are by appointment only. We are open from Tuesday – Friday from 9:30am-5pm; Saturday 10am-12pm and CLOSED on Sundays & Mondays. You can also follow us on Facebook or Instagram to see some of our most recent work!
+ How early should I place my order?
A cake order should be placed as soon as you have finalized all the details of your event (colors, theme, design, number of servings, etc.). Since we are usually booked a few weeks (even months) in advance, we do encourage early ordering. (4-6 weeks advance notice is recommended, but we’re happy to fit you in if our schedule permits.)
+ 4-6 Weeks!? That’s Insane! The T.V Bakers get it done in four hours!
Trust us, we are in the business to help serve as many customers as possible. And we understand the magic of T.V illusions. HOWEVER, 1. We are humans, and there are only so many hours in the day. We truly believe in providing a work -home balance to our workers. A HAPPY BAKER IS A HAPPY CAKE (nobody likes a sad cake). 2. We specialize in edible art! So, people who book with us are usually planning parties/events well ahead of time! (NOT at the last minute) We love you and would be honored to create a cake for you. But don’t be mad at us if you wait until the last minute, or want a “SIMPLE CAKE”, because we’re booked.
Deposits Booking and Cancellations
+ Is a deposit required when placing an order?
Yes. We require a non-refundable 50% deposit to book your order. If your balance is not paid IN FULL one week prior to your event, you forfeit your deposit, and risk not being accommodated.
+ WHY is it non-refundable?
Because remember when we told you we BOOK UP often? Well, there would be NO WAY for us to go back and get all the customers we said no to, to backfill your spot, if you decide to cancel your order. Your deposit ensures availability, and we manage our entire team and production schedule based on your order.
+ Booking
After we discuss the details of your event and decide on a cake that you like, if you are interested in booking and would like to proceed, we would require a non-refundable 50% deposit to secure your date. The remaining balance must be paid in full two weeks prior to your event. The balance and deposit are NON-REFUNDABLE and NON-TRANSFERABLE, meaning you can NOT cancel one date and then change it for another. We understand things happen and it will be up to Radiance Cake Artistry discretion if an exception can be made.
+ What forms of payments do you accept?
We accept all credit cards. For your protection, we do not process credit card orders over the phone. However, we email you an invoice for you to pay online.
+ What is your refund/cancellation policy?
A non-refundable deposit of 50% is due upon order placement. Balance is due in full one week before your event. If an order is not picked up on the day of delivery or delivery is denied, the client is still responsible for the complete balance of the order. We will make every attempt to contact you in the event of a missed pickup or denied delivery. If a cancellation is made less than one week before your event, the balance is still due in full. *Please understand that when you book an order, we decline other orders. If you cancel, that could result in thousands of dollars lost to accommodate your order (obviously, whether you cancel or not). In the event of cancellation:
- All cancellation requests must be made in writing (via email).
- If a cancellation is received, your deposit will not be refundable.
- If a cancellation is received less than one week before the promised delivery/pickup date, the complete balance is still the client’s responsibility.
We hope that we’ve answered all your questions! If we’ve missed anything, Contact Us here!!
If you’re ready to book, click here and tell us all about your event!
Either way, THANK YOU from the bottom of our hearts for even considering us.
Radiance Cake Artistry